MENU
OK
 

Terms & Conditions

Delivery

All of our orders are posted via Royal Mail First Class, Parcel Force or UPS and should arrive to you in 3-5 working days. If, however, goods have become out of stock, you will be contacted via email to advise of our expected delivery date.

Our shipping costs are based on the value of your shopping cart:

 

Under £20.00

Over £20.00

Over £100.00

UK Orders

£3.99

£5.99

Free of Charge

EU Orders

£5.99

£9.99

£24.99

 

For deliveries outside the EU, please contact us by email before you purchase. We can then quote a price for delivery to your country.

Returns

Customer satisfaction is important to us and we take great care to ensure items are received in perfect condition, and all items are quality checked prior to postage. We do offer a 14 day money back guarantee and if you are dissatisfied with your purchase it may be returned, in a resalable condition, unused and in its original packaging. An exchange or refund (excluding original delivery charge) shall be given upon receipt of the item by us. The cost of delivery of returned items is the customer’s responsibility and it is therefore advisable to obtain proof of postage. Refunds are not available on items not received by us. Delivery charges are only refundable by us on faulty goods.

However the following items are exempt and only returned if faulty:

Duvets, pillows, mattress and pillow protectors, mattress toppers due to hygiene regulations.

Curtains tracks and poles as these items are specifically ordered.

Wallpaper if less than 5 rolls. It is inadvisable to book your decorator until you are in receipt of your wallpaper as fees for cancellation of decorators is not our responsibility. When ordering fabric and wallpaper to match it is advisable to obtain samples of both to insure colour match. Coordinating bed linen is designed to complement rather than exactly colour match fabric and wallpaper.

Cut fabrics and made to measure products as these items have been cut to your specifications and we cannot accept responsibility for inaccurate calculations given by you.

If fabric is to be sent to a third party on your behalf it is your responsibility to ensure the correct fabric and length of fabric has been received as any discrepancy can only be rectified prior to the cutting of fabric. Once the fabric has been cut it is not our responsibility.

When ordering fabrics please note the following criteria:

When ordering fabric it is strongly advisable to request a sample to ensure colour suitability as well as slight dye batch variations. Allowances must be made for natural characteristics in certain fabrics and no guarantee is given against fading. Please ensure before cutting fabric that pattern alignment is adequate to produce a satisfactory outcome, as slight variations can occur with pattern repeats. The pattern repeat length may also vary between rolls so it is suggested that over estimates are made when doing calculations.

Fabric shrinkage

Allowances must be made for possible fabric shrinkage. Not only is there a possibility that most fabrics will shrink when cleaned they may also shrink due to atmospheric conditions. These conditions are beyond our control and we therefore accept no responsibility for this. Atmospheric conditions may vary due to temperature, weather and seasons. Therefore any shrinkage, movement and the general appearance due to these conditions, in curtains, blinds, or loose covers prior to or post hanging / fitting is the customers responsibility. 5 % shrinkage is considered normal for fabric so it is advisable to incorporate generous loosely stitched hems for lengthening if needed. It is the customers responsibility to ensure sufficient material is ordered to allow for this.

Blinds

When making up blinds we pattern match top down. When blackout lining is required it is used as an interlining between the fabric and lining, light can sometimes filter through where stitched together.

Upon blind installation safety regulations have to be met. These are put in place to prevent accidental strangulation or young children becoming entangled in blind cords. These regulations state any safety device supplied with the blind must be fitted at the time of installation. If you do not allow us to fit the safety device we shall be unable to install the blind. However you will still be liable to pay our full costs.

Return of Faulty Goods

If goods are faulty or have been damaged in transit please notify us by e-mail within 3 days. Claims beyond this time shall not be considered. Photographic evidence may also be required. In the event of faulty or damaged goods a replacement will be sent free of charge. If this offer is declined we will refund the cost of purchase on its return. The cost of return postage is your responsibility.

Our address is:

Gordon Smith (Malvern) Ltd

53 - 55 Church Street

Malvern

Worcestershire

WR14 2AA

01684 573635

sales@gordonsmithmalvern.co.uk

Orders

We aim to deal with all orders as quickly as possible. If any product is unavailable we shall inform you via e-mail giving you a time estimate as to re-availability. Payment is taken prior to dispatch and an e-mail confirming dispatch shall be sent. If at any time you wish to call us with a query about stock availability or to place an order via telephone on 01684 573635 we are very happy to oblige.

Cancellation

Cancellation of fabric can only be made prior to it being cut. Cancellation of orders can only be accepted prior to dispatch. If the order has already been dispatched you may return it at your own cost in accordance with our returns policy above.

These terms do not affect your consumer statutory rights.