We always love to hear back from our happy customers. If you would like to leave us a testimonial please click here.
Impressed by the swift turnaround
“Am really impressed by the swift turnaround of my order. Thank you
Thank you so much
“Thank you so much for my recent order of the excellent Lamont tea towels. I was so delighted to find them and to receive such prompt service. My very best wishes to you all.
Packaged Goods Beautifully
“I am very impressed with Gordon Smith. They packaged goods beautifully and resolved a problem for me which was my fault. Would recommend this company to anyone.
Wonderfully Rapid Delivery!
“Many Thanks for the wonderfully rapid delivery of my replacement (favourite) mug. The manufacturer, Dunoon, wanted to charge £10 to delivery the same mug. You did it for a lot less and in two days to the Highlands. Well done! I hope to do business with you again. Kind regards, Alastair
Lovely Quick Service
“Lovely quick service ordered one day and arrived the next!
Great quality William Morris kitchen chair tie on cushions.
Love dealing with family businesses and getting personal service...
Will be shopping with you again.
“Thank you Gordon Smith, ordered Friday am. Delivered Saturday am.
Will be shopping with you again.
“Found Gordon Smith online and was delighted that they stocked the items I wanted and more importantly that they were dispatching as normal even in lockdown. I ordered on Sunday afternoon and the goods were delivered Tuesday. Excellent service and a nice little touch that the items were wrapped, shows that even a small order is valued. I will certainly look to order from you again in the future.
Brilliant buying from this company.
“Brilliant buying from this company. I had no problems using their website or paying. Dispatch of goods was prompt and they were well packaged.
I bought Zeal kitchen utensils which you can't get everywhere but they are a quality product. I would definately buy from Gordon Smith again.
I will definitely use this company again.
“Matt has been extremely helpful especially in this time of uncertainty. Emails always answered quickly with honest updates. I will definitely use this company again.
I am very pleased
“Dear Mr Smith. Just a short note to thank you for sending my new curtains by parcel post. They arrived on Saturday and I am very pleased with them they look great and the colours have worked very well.
Speedy Delivery of my Beautiful Fabric
I just wanted to thank you for all of your help yesterday, and for your prompt reply.
But most of all, I wanted to thank you for your speedy delivery of my beautiful fabric and the equally beautifully matched thread!
Your customer service made me thankful, once again, that I shop local!
Thank you so much,
Thank you for your wonderful service.
“This is the second time I have used Gordon Smith's on-line service. Because of 'lockdown' it seems a good time to freshen up rooms and decorate. My last order arrived the next day and my curtains were hanging by the evening. Thanks you for your wonderful service. I took forward to receiving my next order. KR Geraldine
Good quick service and a fabulous product
“Good quick service and a fabulous product. I couldn't be happier and will certainly shop again in the future. I'm pleased I have found Gordon Smith online!
“Order arrived today 10th Dec. Very pleased with the items, excellent service will definately order again.
“Thank you for your prompt and efficient service.
My order, placed yesterday, delivered 7.30am. today.
Super fast delivery!
“Super fast delivery. I bought a duvet cover over the phone about 10am on Friday and it was delivered to me 8am The next day which was even faster than some things I have bought on Amazon Prime! The lady who took my call was extremely kind and efficient and to top it off, the duvet cover I purchased could not be found anywhere else in the country (that I know of). Thank you very much. I will make Gordon Smith Malvern my first port of call from now on.
Will definitely order from Gordon Smith again.
“Ordered fabric online, which was around half the RRP and much cheaper than I'd see elsewhere, so I was delighted when it arrived quickly (and was given a 1 hour time slot for delivery), and beautifully, carefully wrapped on the roll, even though I'd only bought a metre. The cutting was also very generous, so will definitely order from Gordon Smith again. Very happy customer.
Very impressed with service.
“Ordered just after mid-day on Friday, received the next day, very impressed with service.
Beautifully Made Curtains
“I am very impressed with the beautifully made curtains and excellent customer service I received from this wonderful company. The curtains I ordered were made to measure in Sophie Allport bees fabric with thermal lining and interlining. They arrived on the date advised (carefully folded and nicely packaged in a sturdy box) and were ready to hang, drawn to the correct size and with hooks inserted.
This was a perfect buying experience, first class from start to finish - and the curtains look fabulous! Thank you very much.
The quality and fitting was excellent
“We had our entire bungalow fitted with blinds and curtains. The quality and fitting was excellent and the service first class. Highly recommended .
Beautifully Transformed by Gordon Smith
“Three rooms beautifully transformed by Gordon Smith of Malvern.
The complete service, from amazing choice to precision measuring to prompt fitting, beautifully made curtains and blinds.
Thank you all so very much.
Totally thrilled with my curtains!
“Totally thrilled with my curtains very good quality material and beautifully made.
They transform my room.
It arrived very quickly, was very well made and was good value f
“We found that Gordon Smith Ltd made a very good job of our Roman Blind. It arrived very quickly, was very well made and was good value for money.
“I’m making a window seat as blind for my newly refurbished kitchen. I’m using a Sanderson fabric. Not only are Gordon Smith £10 cheaper w metre- fantastic value, but an afternoon order arrived before lunchtime the next day. Great service!
I would just like to say how utterly thrilled we are!
“I would just like to say how utterly thrilled we are with the two large pairs of curtains I recently had made to measure from this establishment.
The whole process from selecting our fabric to collecting the order was smooth and faultless.
Mr Smith promised that they would be ready for collection within a month and he is a man of his word, they were finished & totally perfect. Thanks.
Beautifully made with such attention to detail, excellent value
“We have just hung our new curtains and they look amazing. Beautifully made with such attention to detail; the care you have taken in matching the pattern across the folds is incredible. Excellent value too, we are very happy. Thank you!
I can't recommend the company and staff highly enough!
“I want to say a huge thank you to Gordon Smith for their excellent service. As promised my curtains arrived today perfectly packaged and already drawn and hooked! All I had to do was hang them!! I can't recommend the company and staff highly enough. I will definately be a return customer.
Thank you so much for your great service!
“Thank you so much for your great service when I phoned to enquire about the availability of William Morris bedding. Your colleague was extremely helpful and took my order there and then, checking to make sure you had all the items in stock as I had been disappointed when trying to order elsewhere. The package arrived the next day! and I'm delighted with the products, lovely quality and good colour match with existing curtains. Thank you from a very satisfied customer.
Kind regards, Marion Harvey
“After relocating to Bristol from Malvern I needed new curtains for my home.
Having previously bought from Gordon Smiths whilst living in Malvern I have since had two pairs made, one delivered to me in Bristol.
I would like to thank them for their excellent service from start to finish. The staff are extremely helpful and my curtains arrived well packaged and in excellent condition.
Extremely pleased with both pairs...
Very Very Pleased
“Living in Hertfordshire and having had a quote from John Lewis, found Gordon Smith via my chosen curtain material.
I was so impressed with the lady I spoke to on the phone to get a comparison, they were cheaper than John Lewis with all hand finishing.
I did find a cheaper company but decided to go with Gordon Smith having looked at their feedback.
I spent a lot of money on my curtains and blind and all measurements were over the phone but. ---- I am so pleased with the results (yes I was a little apprehensive) but I just wished they lived nearer.
Highly recommend Using Gordon Smith, fabulous service, fabulous end results. Yes I paid for the service but very very pleased.
THanks to all the members that I had contact with”
Very Satisfied Customer
“Dear Mr. Smith,
Just a quick message to confirm the receipt of the curtains and to say how happy I am with the product you have provided.
I've just put them up today and they are perfect. May I use this opportunity to ask you to thank all the ladies (and gents) who had worked on them and to wish all of you a happy and prosperous future.
I will recommend you to anyone who asks me for an advice on where to get good quality curtains.
Kindest regards from a very satisfied customer,
Sanderson pvc fabric
“Amazing ! Ordered monday, delivered in immaculate condition on tuesday, thank you so much, would reccomend to everyone”
“Just received my Mexican serving dishes. The packaging is excellent and the delivery was very quick. Thanks a lot - just need to get cooking now.”
“very quick delivery excellant service product was awsome thanks Nicole”
“I ordered some fabric on Tuesday evening 9ish and it was delivered to my house on Thursday morning 10 ish. It was just what I wanted. What else can I say? Wow.”
“I put in a telephone order late on Tuesday afternoon and the parcel arrived on Thursday morning. In addition, the kind assistant in the bed linen department managed to colour coordinate accessories to my requirements. A very good experience. Thank you to all concerned.”
“I would just like to say thank you for the efficient delivery of my order. I have been trying to source this fabric for some time, so very pleased to have received it.
I am absolutely thrilled
My Sanderson curtain material arrived safely yesterday. I am absolutely thrilled not only with the material but also with the first class service that I received from you. This is the second time that I have used your services and I have been delighted on both occasions. I will definitely be recommending you to my friends.
MRS LIZ SHAW
“I just wanted to write and thank you for your excellent service. My curtain material arrived, all ready to sew and beautifully packed so making the job of sewing the curtains so much easier. Thank you so much for all your help and I will certainly use your service again and have recommended it to friends.”
May I say how impressed I am with your service.
“May I say how impressed I am with your service.
My order arrived yesterday and I'm very pleased with the fabric especially
as I changed the colour by phone on Monday morning having had second
thoughts over the weekend.
Thank you again
“I have just got to sing the praises of this wonderful company. I recently purchased some curtain fabric but was unsure as to the amounts. An angel in human form called Sally helped me through this process even down to cutting the required lengths. Sadly, these days, service like this is a thing of the past when it now seems to be the norm to expect (and get) a second rate service from a company. Whenever I rang there was always a friendly voice on the other end of the telephone and the prompt delivery of the fabric was also very much appreciated. Many thanks for restoring my faith as a disillusioned customer!”
Can't believe the speed of the order
“Thank you for an excellent service. Can't believe the speed of the order ... arrived the following day in excellent packaging. Thank you and will definitely use you again!”
“I ordered some curtain fabric and didn't realise at that time that it had a reverse pattern. A very helpful and knowledgeable young man rang me to talk this through with me and then said that he would cut the fabric so that the reverse pattern run was correct. I received my fabric this morning, beautifully and impeccably wrapped and, as promised, duly cut into the two lengths and each piece labelled to tell me which way to sew and hang them to keep the pattern right. Thank you very much to that young man, whose name, unfortunately, I don't know, but who is a credit to Gordon Smith. I shall certainly be using this website again and recommending it to others.”
If only all businesses in the UK were as pleasant and efficient
“Thank you so much for all your help identifying and supplying a Sanderson fabric to match the existing curtains in my new home. Excellent service and speedy delivery. If only all businesses in the UK were as pleasant and efficient we'd have a brilliant economy!”
Mrs Chris Lee
“Thank you so much for your excellent service- my order was placed yesterday and received this morning . It was dealt with by a very pleasant and obliging young man and the lady I spoke to when I visited your shop on Saturday was most helpfull too - again many thanks.”
We are delighted with the curtains and they fit perfectly.
I have received my curtains today and I am emailing you to say thank you for your excellent service. We are delighted with the curtains and they fit perfectly.
Please pass on my thanks to the person/s who made the curtains.
With kind regards
excellent customer service
I wanted to thank you for you excellent customer service.
The parcels arrived safely yesterday Tuesday as you said they would and there on the outside were the distinctive measurements.
I really appreciate the speed, efficiency and courtesy you showed.
I shall strongly recommend Gordon Smith's.
“I have been a returning customer for a couple of years and have found the curtain and soft furnishing department second to none. I have enjoyed their charm and devotion to excellent service. Nothing is too much trouble and I have recommended them to several friends who I know will be just as pleased with results.
Great to find a shop like this when so many are not particularly bothered about customer service.
I will be ordering again and recommending you to friends.
“Many thanks for your swift and efficient completion and delivery of my order. Everything arrived this morning, extremely well packed and exactly right.
I will be ordering again and recommending you to friends.”
Super Fast Delivery
“Amazing service. Received the mug less than 24 hrs after ordering. Well done.”
Well done on your excellent customer service.
I would just like to say thank you for your prompt and efficient response, it is so refreshing as so often retailers just don't bother to reply.
Well done on your excellent customer service.
They look fantastic and fit perfectly with the room.
Just wanted to drop you a line to say that I received the curtains and cushions this morning. Thank you very much for your assistance with this order and the delivery, and please pass on my thanks to Robert and the lady who made them as we are really delighted with them. They look fantastic and fit perfectly with the room.
Next time I want some curtains or a blind made I'll definitely be in touch as I've been really impressed with your service.
Wishing you all a very Happy Christmas and successful 2013!
excellent customer service
“Hello, I just wanted to say a big 'thank you' to Matthew for excellent customer service. My package has just arrived, very neatly wrapped, and I'm really looking forward to getting started on making my new curtains! This fabric is out of stock at a number of suppliers so I'm delighted you were able to supply it from stock so quickly.
“I have just received the material I ordered on-line and couldn't be more happy with the service I received. Initially there wasn't enough material in stock but within 24 hours Matthew had sourced more from the manufacturer. Then when it arrived in store there was a problem with a flaw in some of the fabric - so Robert cut the material into the right lengths to ensure that my curtains will be perfect. Fantastic service and a great company - I shall be recommending it to friends and family.”
What an incredibly efficient service.
“What an incredibly efficient service. The coffee cones ordered yesterday, were here by 9.30 this morning. Many thanks. Chris Dobson”
“Thank you for a prompt & quick service. Only placed the order yesterday & delivered the next day, will use you again.”
I am very impressed with your service
“Thank you for your email. I am very impressed with your service as I only ordered the table cloth at about 3.30 p.m. yesterday and it was delivered by the postman at 8.30 this morning!”
Many thanks from a very pleased customer.
“Dear Gordon Smith at Malvern
I had some full length curtains and a valance made up by you recently in Chess Designs Flora Natural. I would just like to report how very well made they are and hang beautifully without any adjustment as they were gathered to the exact size.
Many thanks from a very pleased customer.
Mrs B Collins
“Just wanted to say thank you for the first class service received. Ordered tea towels on friday afternoon, the dispatched e-mail came through on saturday morning followed a couple of hours later by the actual tea towels. Wil certainly be using this company again.”
“Re: invoice 25458
Thank you very much for the curtain fabric which arrived safely yesterday.
“Thank you for your Excellent service,I have been trying for months to find Pillow Ticks in shops.Most people did not know what I was talking about,so in desperation I tried the Internet and found your site,the speed at which they were delivered was amazing,I never expected them the very next day.I will certainly use your company again when looking for anything I require,thank you once again.”
They are really lovely, exactly as I envisaged
“Just to say my curtains arrived this morning.
They are really lovely, exactly as I envisaged.
Thank you very much indeed.”
Isabel Penelope Roper
Congratulations on the most fantastic service
“Congratulations on the most fantastic service. My order placed 4pm on Friday, my jugs waiting in my porch 12.00 Saturday. Absolutely superb, fantastically well packed and EXACTLY what I wanted.
“Just to say what a fantastic service you provide. Such efficiency is, unfortunately, a very pleasant surprise. I will be telling everyone I know about you. Thank you soooooooo much.”
“My order arrived yesterday, beautifully packaged.
Fantastic service - thank you.”
Arrived very quickly
“I'm a bit late (they arrived very quickly) but just wanted to say thanks, and how much I love the lamont poli dry tea towels - they are fabulous. Cheers.”
“Thank you my parcel arrived safely and I am now enjoying a cup of coffee in one of my new cups!”
“Thank you very much for the brilliant service. The tea towels arrived the following day, on Saturday morning the day before your shipping notice you were so quick!
Much appreciated, will keep you in our favourites for future reference.”
“I just wanted to say 'thank you' for such a speedy and efficient service.
I'm very impressed and will certainly use you again in future.”
“Dear "Gordon Smith"
Absolutely stunned by the speed with which you dealt with this.
Thank you very much as it arrived this morning!”
Congratulations on a first class service
“I have not used your site before but hugely impressed by your extremely prompt response to my order. Having placed the order on the Friday before a bank holiday Monday, the goods I ordered arrived on the Saturday morning - the day after I placed the order.
Congratulations on a first class service, I look forward to using your onside store again.
Thank you for an excellent blind and speedy delivery.
Just a quick note to say Thank you for an excellent blind and speedy delivery.
Put it up this weekend and it fitted exactly first go
Derek & Krystyna Wardle”
Derek & Krystyna Wardle
I should just like to thank you for your excellent service. I was told yesterday morning that I required more of the curtain
fabric which I originally bought from yourselves. After lunch I emailed my request for a further two metres. Later in the
afternoon I received a message that the order had been despatched and, much to my delight, it was indeed delivered by
the postman at 10.30 this morning! As I live just south of Oban in a small village in Argyll this does not often happen! Now
I can look forward to having my bedroom curtains later in the week.
Thank you again, so much. i shall know where to come next time I am in a hurry!
With every good wish,